KARV helps client plan for, and implement, product recalls or manage other product liability matters. We provide end-to-end recall communications counsel and support that can effectively deliver your enterprise's messages to all critical external and internal stakeholders in a high-stakes recall situation

• whether it is voluntary or mandated by a government entity.

• Recall messaging - communicating throughout the supply chain directly to customers, regulators, retail partners, and other stakeholders. Adapting messages to a variety of stakeholders through multiple vehicles, including POP, advertising, web copy and traditional and social media materials.

• Recall communications - acting as spokesperson, training company spokespeople, setup and management of call centers and IVRs, creation and placement of advertising, draft website and social media content, and conduct media outreach and monitoring.

• Recall coordination - management and coordination of different service providers (logistics, call centers, customer compensation).

• Post-recall support - providing litigation support communications and brand rebuilding services.